What helps in a plumbing emergency
Telephone triage first
We gather the key facts before we travel, so the visit starts with a clearer picture.
Practical safety advice
We talk you through safe steps to limit damage while you wait for us to arrive.
Make-safe work on arrival
We focus on stopping risk and water damage first, then repair where practical.
Fast help when water or heating turns urgent
Emergency plumbing is not the time for vague promises. If a pipe has burst, a leak will not stop, the heating has failed, the hot water has gone or a toilet, sink or drain is backing up badly, you need the problem assessed quickly and the first damage limited. We are available 24 hours a day, 365 days a year, with a stated one-hour response for plumbing, boiler and heating emergencies. With Lewken Limited, the visit starts with telephone triage so we can understand the affected system, the severity of the problem, whether water is visible, how the property can be accessed and whether there is an immediate safety issue. In Ashford, that helps us prepare for the right kind of emergency rather than just turning up to have a look.
Make it safe first, then fix what we can
During the call, we can also give practical steps to help limit damage, such as isolating the water supply when safe, staying clear of affected electrics and avoiding further use of blocked fixtures. When you book Lewken Limited, we attend with one aim first: make the situation safe. We then locate the fault, carry out an effective repair where possible and explain any follow-on work or replacement parts needed if the problem cannot be fully resolved on the first visit. Emergency work is about getting control back into your hands quickly, while being honest about what can be fixed there and then and what needs a planned return.
Frequently asked questions
What counts as a plumbing emergency?
Burst pipes, uncontrolled leaks, failed heating or hot water, overflowing fixtures and serious sink, toilet or drainage blockages are common emergency situations. If there is active water escape, loss of essential service or a safety concern, it is worth treating the problem as urgent.
What should we do before the engineer arrives?
If it is safe, isolate the water supply, keep clear of affected electrics and stop using blocked fixtures. Those early steps can limit damage while you wait. During the call, we ask what you can see and guide you through any immediate actions that are sensible and safe.
Will the emergency visit fix the whole problem straight away?
Where possible, yes. We aim to locate the fault, make the situation safe and complete an effective repair on the visit. If replacement parts or follow-on work are needed, we explain that clearly, so you know whether the first attendance is a full repair or the safe first stage.